Global Mobility Specialist

3 days ago

Thiruvananthapuram, Kerala, India beBeeTravelConsultant Full time ₹ 50,00,000 - ₹ 80,00,000

We are looking for a skilled Travel Consultant to join our team.

About the Role

As a Travel Consultant, you will be responsible for managing and resolving issues by communicating with drivers and fleets. You will enforce high service standards, confirm rides, and maintain detailed records of interactions within our CRM system.

Key Responsibilities:
  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
  • Give customer service support.
Requirements
  • Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Strong operational and analytical skills.
  • Strong problem-solving skills.
  • Excellent English verbal and written communication.
  • Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
  • Able to accommodate a full-time schedule of 24*7 and 6 days a week.
  • Ability to prioritize and manage their time effectively.
  • Fast-paced work environment.
  • Attention to detail.
  • Conversation Spanish speaking skills.

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