Defi System Support Specialist

2 days ago


Bengaluru, Karnataka, India Tech Mahindra Full time

Job Overview

We are seeking an experienced Defi System Support Specialist to join our team at Tech Mahindra. As a key member of our support team, you will be responsible for providing L2 support for Defi system users of our customers.

About the Role

This is an exciting opportunity for a highly motivated and skilled professional to work in a dynamic environment. As a Defi System Support Specialist, you will work on assigned customer incidents & requests and provide closure. You will also be responsible for Configuration Management, handling exceptions for file transfers and ensuring configurations are correctly applied.

Responsibilities

  • L2 Support: Provide timely and effective L2 support for Defi system users of our customers.
  • Configuration Management: Handle exceptions for file transfers and ensure configurations are correctly applied.
  • Incident Management: Work on assigned customer incidents & requests and provide closure.
  • Product Knowledge: Stay up-to-date with product knowledge and ensure that customers receive accurate information.
  • Collaboration: Collaborate with internal teams, including L1 support, sales, and product teams to ensure seamless customer experience.
  • Training & Development: Mentor & train L1 team to ensure they are able to effectively provide support to customers.
  • Process Improvement: Identify areas where application can be improved, and work with customer & TechM team to translate this into requirement documentation.

Requirements

  • Experience: 4-6 years of experience in Defi platform in Auto Finance business, as part of implementation and/or support team.
  • Education: Post-graduation in Business, Finance, or IT.
  • Skills: Functional understanding of financial lending processes in general and auto finance processes in specific. Skilled in MS Office (Excel, PowerPoint) and process mapping tools like MS Visio.

Compensation Package

The estimated salary for this role is ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

What We Offer

At Tech Mahindra, we offer a dynamic and challenging work environment that fosters growth and development. We believe in recognizing and rewarding outstanding performance, and offer competitive compensation packages to attract and retain top talent.



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