
Operations Management Lead
20 hours ago
The Team Lead Operations Manager is responsible for managing a team to achieve desired results. This includes ensuring team member productivity, training, and managerial tasks are completed on time and to customer satisfaction.
- Manage daily workflow to maximize capacity.
- Maintain schedule adherence for self and team.
- Overcome operational challenges, empathize with team concerns, and escalate timely issues.
- Communicate effectively with stakeholders.
- Perform quality checks, conduct meetings, and review reports.
- Anticipate client needs and prepare reports.
- Review QC feedback and improve quality standards.
This role requires strong leadership skills, problem-solving ability, and good communication skills. The ideal candidate should have 5-7 years of experience in managing teams at an enterprise level.
The job involves working night shifts (with additional allowances) and may require flexibility during peak periods.
Career progression opportunities include Senior Team Leader, Assistant Manager, or Operations Manager for high performers.
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