Operations Efficiency Expert

20 hours ago

Coimbatore, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,50,00,000

Job Summary:

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We are seeking a detail-oriented professional to assume the role of Business Operations Specialist. This position is responsible for ensuring seamless client onboarding, maintaining coordination with telecom operators, and monitoring messaging traffic to enhance operational efficiency and client satisfaction.

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Responsibilities:

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  • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.
  • Provide support to customers during account configuration, assist in issue resolution to ensure successful integration and traffic initiation.
  • Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.
  • Track monthly traffic targets received from stakeholders and break them into weekly and daily targets to monitor and achieve them.
  • Coordinate with telecom operators and connectivity partners for additional capacities and RFPs.
  • Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.
  • Publish daily performance reports of clients for review, routing deviations.
  • Monitor the traffic from customers, identify and analyze the reasons for traffic growth or dip, and highlight them with the sales team for corrective action.
  • Identify potential opportunities and publish them.
  • Collaborate with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
  • Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
  • Create and maintain detailed documentation of SOPs for regular operations.

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