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System Efficiency Expert
3 weeks ago
As a Business System Specialist, you will be responsible for ensuring the accuracy and usability of our sales tools. Your primary focus will be on resolving support tickets related to various sales platforms.
Your Key Responsibilities:- Troubleshoot and resolve tickets from sales users related to multiple software systems.
- Manage a fast-paced queue of support requests, prioritizing tasks for efficient execution.
- Triage complex issues to the right stakeholders, providing necessary information for resolution.
- Participate in scheduled maintenance of these systems through data migrations.
- Maintain service level agreements (SLA) targets.
- Address access and visibility-related issues.
- Assist in documenting best practices and usage guidelines.
To excel in this role, you should have at least 5+ years of experience in an IT or Salesforce Helpdesk position, with a strong understanding of navigating Salesforce's landscape and terminology. You must also possess knowledge of data security and territory management principles.
This is a challenging opportunity to contribute to strategic initiatives driving process improvements and efficiency enhancements across Sales Operations tools and processes.
Palo Alto Networks' commitment to diversity and inclusion creates a welcoming environment for all employees. All qualified applicants receive equal consideration without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
