Hospitality Booking Specialist

2 weeks ago

Rajkot, Gujarat, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000
Reservation Expert

Job Description:

We are seeking a detail-oriented Reservation Expert to join our team. This role involves assisting customers with ZHotel bookings, managing reservations, and providing information on availability and pricing.

Main Responsibilities:

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Handle calls, messages, and inquiries from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.

What We Offer:

A dynamic work environment where you can thrive, employee-friendly policies, and a talented team of professionals who are passionate about excellence and supporting one another.

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