Leader of Client Relationships

3 days ago

Cochin, Kerala, India beBeeDirector Full time ₹ 18,72,000 - ₹ 22,20,000
Job Title: Director of Client ServicesAbout the Role

We are seeking an experienced professional to lead our client relationships in India and beyond.

This role will set the standard for how we show up with senior client stakeholders, ensuring delivery teams are always a step ahead, and building long-term trust that converts into growth.

  • This is a leadership role requiring strong business acumen, commercial thinking, and creative sensibility.
  • You will oversee a team that translates business goals into creative action and spot opportunities before clients even ask.

This is a key position within our organization responsible for driving revenue growth through effective client management.

Key Responsibilities:
  • Develop and execute strategies to drive revenue growth through effective client management.
  • Lead a team of professionals in delivering high-quality services to clients.
  • Build and maintain strong relationships with senior marketing decision-makers across enterprise and fast-growth tech accounts.
  • Partner with internal teams to deliver strategies, campaigns, and content that meet business needs.
  • Analyse data to identify trends and opportunities to improve client satisfaction and retention.

In this role, you will be accountable for client retention, upsell, and revenue expansion, as well as for how the client service team delivers.

Requirements:
  • A minimum of 12 years of experience in client service (agency side, B2B is a plus).
  • Strong ability to hold a room with senior CMOs and marketing leaders.
  • Ability to manage both detail and direction.
  • Track record of running multi-market accounts.
  • Instinct for commercial growth as much as delivery discipline.
What Success Looks Like
  • Strong retention and expansion across accounts.
  • Clients see us as a strategic partner.
  • A team that runs independently with commercial and creative judgment.
  • Steady account growth with upsell and cross-sell opportunities.
  • Projects delivered accurately, on time, on budget, and profitably.
  • Smooth billing, receivables, and financial accuracy.
  • Clients and colleagues genuinely enjoy working with you.

Maintaining a customer-centric approach is crucial for success in this role.

The ideal candidate has a proven track record of delivering results-driven solutions to clients.

This role requires excellent communication and interpersonal skills.

You must be able to build strong relationships with clients and internal stakeholders.

The successful candidate will be highly organized, have excellent time-management skills, and be able to prioritize tasks effectively.

The ability to work under pressure and meet deadlines is essential.

Prior experience in managing multiple projects simultaneously is required.

The role also demands exceptional problem-solving skills and the ability to think critically.

You must be able to analyse complex situations and develop effective solutions.

Experience with project management tools and software is necessary.

Familiarity with data analysis and reporting tools is desirable.

Continuously improving processes and identifying areas for growth is vital.

The right candidate will demonstrate passion for their work and dedication to excellence.

This is a great opportunity for someone who is looking to take on new challenges and make a real impact.

Sounds like you? Let's talk

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