Service Desk Operations Manager

Service Desk Operations ManagerOur Service Desk is a pivotal part of our global support operations. As the Service Desk Operations Manager, you will play a key role in leading our 24/7 team to ensure high-quality, scalable, and user-centric support.As a leader, you will oversee Service Desk Supervisors and frontline staff across multiple locations, driving...

Front Desk Supervisor Job DescriptionThis role is responsible for providing leadership and guidance to the Front Desk team during their shifts to ensure smooth operations and consistent service.Main Responsibilities:Supervise and motivate team members to adhere to Hilton standards, resolve guest and staff issues promptly, and maintain high levels of guest...

15+ years of experience in Customer Service & Global Service Desk Operations.Proven track record in managing service desk operations for large global clients (15-20M USD annual revenue).Strong experience in deal cycle management, solutions, structuring, and commercials.Expertise in program/project management with cross-functional exposure.Ability to...

Senior Manager- Global Service deskLocation- BengaluruWhat youll doThe delivery of the service and the achievement of the contractual obligations globallyService Desk efficiency and effectiveness as one Global Service Desk, leveraging all desks capabilityGlobal account level headcount control and related commercial responsibility (expenses, training) across...

Job SummaryWe are seeking an experienced leader to join our team as a Senior Service Desk Manager. In this role, you will be responsible for overseeing the day-to-day operations of the service desk, ensuring that customer inquiries are responded to promptly and efficiently.

Job Title: Front Desk ManagerAre you a highly motivated and organized individual with excellent communication skills? Do you have experience in providing exceptional customer service in a fast-paced environment?Job Description:The Front Desk Manager is responsible for managing the day-to-day operations of the front desk, ensuring that all guest needs are met...

Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...

Job Title: Senior Manager - IT Service DeskThe Senior Manager - IT Service Desk will lead and develop high-performing teams, driving continuous improvements and modernization of the service desk with a focus on automation, data insights, and customer experience.

DescriptionRole: Service Desk Team LeadPosition OverviewThe Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is...

About the Client : ARAs client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and digital-ready. The company has a global presence with 600000+...