Current jobs related to Senior Service Desk Manager - Bengaluru, Karnataka - Adecco Group
-
Senior Service Desk
1 week ago
Bengaluru, Karnataka, India, Karnataka LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...
-
IT Service Desk Manager
2 weeks ago
Bengaluru, Karnataka, India Smarsh Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWho are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines....
-
Service Desk Specialist
3 days ago
Bengaluru, Karnataka, India LogFix SCM Solutions Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...
-
IT Service Desk Manager
2 weeks ago
Bengaluru, Karnataka, India Smarsh Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80 communication channels before those risks become regulatory fines or...
-
Senior Service Desk
7 days ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSenior Service Desk - Technical Support Req ID: 334441 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Service Desk - Technical Support to join our team in Bangalore,...
-
Senior IT Service Desk Analyst
2 weeks ago
Bengaluru, Karnataka, India ASAPP Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAt ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity,...
-
Operations Manager – IT Service Desk
2 weeks ago
Bengaluru, Karnataka, India Betsol Full time ₹ 20,00,000 - ₹ 25,00,000 per yearOperations Manager – IT Service Desk & NOC Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the...
-
IT Service Desk Team Lead
2 weeks ago
Bengaluru, Karnataka, India Innovatia Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Hospital front Desk Manager
2 weeks ago
Bengaluru, Karnataka, India Spandana Hospital Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany OverviewSpandana Hospital is a leading healthcare institution specializing in heart and superspeciality treatments. Based in Bangalore, we have dedicated ourselves to offering world-class healthcare services at an affordable cost. Our highly trained and qualified team of medical, administrative, and supportive staff ensures the delivery of the...
-
Service Desk Analyst
2 weeks ago
Bengaluru, Karnataka, India Wipro Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...
Senior Service Desk Manager
2 weeks ago
Senior Manager- Global Service desk
Location- Bengaluru
What youll do
- The delivery of the service and the achievement of the contractual obligations globally
- Service Desk efficiency and effectiveness as one Global Service Desk, leveraging all desks capability
- Global account level headcount control and related commercial responsibility (expenses, training) across all locations
- Actively promote and embrace projects and initiatives (Automation, new tools, technology) that will improve the quality of service and/or improve efficiencies and productivity. Realise any commercial and service improvement benefits delivered through initiatives
- Responsible for business continuity of the Service Desk during operational hours
- Hold the relationship with the appropriate key Delivery Leadership and Service Management personnel; attendance at agreed meetings and forums
- The Leadership and Performance Management of Operation Managers
- Accountable for own P&L and understanding how this contributes to the overall department P&L
- Customer interaction through onsite Service Managers, attending service review meetings with onsite Service Managers and Customers where relevant
- Drive Continual Service improvements to assist in cost to serve reductions and in-life/benefits realisation
- A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members
- The support of service integration, new business activities, projects or the expansion of services, support Contracted Services through contract renewals
- Actively managing Service Quality and ensuring service excellence ethos promoted
- Supporting GSD Objectives and Strategy
- Form part of and be an active member of the extended global Service Desk leadership team
- The standardization of processes and procedures
- Contributing to the GSD ISO obligations (if applicable)
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
What youll need
- Fully qualified in relevant professional qualification
- Good working knowledge of relevant functional systems
- Experience in dealing with and influencing multi-tier management
- Experience of developing best practice policies and procedures for functional area
- Experience of managing IT operations including a Service desk or Helpdesk
- Experience of working with multiple accounts
- Experience of SLA development and management
- Exposure to working in a multi-client environment
- Management and experience of managing P&L's
- Experience of managing multiple locations across different time zones
- Experience of working with IT support teams globally
- Experience of communicating complex technical issues and sensitive information to senior stakeholders and the wider external stakeholder community
- Excellent coaching and communication skills
Experience & Education:
- Bachelor's degree in information security, Computer Science, or bachelor's degree in a relevant field or equivalent work experience.
- Overall 15+ Years at least 2 years leadership experience in managing Service desk teams in fast changing operational environment
Skills:
- SLA/ KPI/ OPI achievement
- Feedback from management, peers and customers
- Effectively escalates issues and opportunities
- People management decisions aligned with using performance management tools effectively
- Demonstrates relevant company value
- End User Satisfaction at the Service Desk (NPS, VoC, Cust Sat)
