
Service Desk Operations Leader
3 days ago
15+ years of experience in Customer Service & Global Service Desk Operations.
Proven track record in managing service desk operations for large global clients (15-20M USD annual revenue).
Strong experience in deal cycle management, solutions, structuring, and commercials.
Expertise in program/project management with cross-functional exposure.
Ability to influence stakeholders without direct authority and manage competing priorities.
Conversant with ticketing tools (e.g., ServiceNow), and working knowledge of voice, chat, and email systems.
Familiarity with BI tools and reporting systems. Engineering graduate; MBA preferred.
Contact Person - Maheshwari Balasubramanian
Email -
-
Operations Manager – IT Service Desk
6 days ago
Bengaluru, Karnataka, India Betsol Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.BETSOL's open source backup and...
-
Operations Manager – IT Service Desk
6 days ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.BETSOL's open source backup and...
-
Service Desk Analyst
3 weeks ago
Bengaluru, Karnataka, India Capgemini Engineering Full timeJob DescriptionService Desk AnalystLocation: PAN IndiaExperience: 24 yearsChoosing Capgemini means choosing a place where youll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...
-
Service Desk Team Lead
3 weeks ago
Bengaluru, Karnataka, India Talpro Full timeJob Title : Service Desk Team LeadRole Type : Fixed Term Direct Contract with TalproContract Duration : 6 months (Fixed Term Contract)Years of Experience : 5-7 YrsNotice Period : Immediate Joiners OnlyWork Mode : Hybrid (3 Days from Office Weekly) Location : Bangalore Domain : Any IT Domain Mandate Skills : - Service Desk Team Lead, ITIL framework,...
-
Service Desk Analyst
3 weeks ago
Bengaluru, Karnataka, India Capgemini Engineering Full timeService Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you'll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient...
-
Lead, Service Desk
3 days ago
Bengaluru, Karnataka, India Zones Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionRole: Service Desk Team LeadPosition OverviewThe Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is...
-
Service Desk Technician
4 weeks ago
Bengaluru, Karnataka, India AVASO Technology Solutions Full timeJob Opportunity: Service Desk Technician Location: Bangalore, Karnataka, India Employment Type: Full-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specialising in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide....
-
Service Desk Manager
2 weeks ago
Bengaluru, Karnataka, India Ara Resources Pvt Ltd Full timeAbout the Client : ARAs client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and digital-ready. The company has a global presence with 600000+...
-
Service Desk engineer
6 days ago
Bengaluru, Karnataka, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearProven work experience as a Service Desk Engineer or similar role• Strong knowledge of Windows and Mac operating systems• Familiarity with network troubleshooting and network configurations• Excellent customer service and communication skills• Ability to diagnose and resolve hardware and software issues• Attention to detail and problem-solving...
-
Service Desk Analyst
3 days ago
Bengaluru, Karnataka, India Wipro Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTitle: Service Desk Analyst - L1 Requisition ID: 67370 City: Bengaluru Country/Region: IN Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental...