Global Relationship Expert

3 weeks ago


Bengaluru, Karnataka, India Mudrex Inc. Full time
Job Description

Mudrex Inc. is a leading platform in the crypto investment space, dedicated to making investing easy and accessible to everyone. Our flagship product, Coin Sets, has gained a wide following, and we are growing rapidly. To sustain and support this growth, we are looking to expand our team. We are a young and driven team, focused on building a strong self-serving platform that simplifies investing in cryptocurrency.

The Relationship Manager at Mudrex Inc. plays a critical role in building and maintaining trust with our customers. This position is responsible for ensuring customer success and providing excellent relationship management by leading with empathy and transparency. Key responsibilities include:

  • Establishing long-term relationships with clients
  • Converting users into investors
  • Growing assets under management (AUM)
  • Reducing churn

The ideal candidate will possess excellent relationship-building skills and a knack for customer service. A strategic mindset to drive customer satisfaction and achieve business objectives is essential for success in this role.

Key Responsibilities
  • Develop a deep understanding of clients' investment needs and risk tolerance to provide bespoke services
  • Develop strategies to promote retention and loyalty, improving customer lifetime value and reducing churn
  • Foster rewarding relationships with clients, positioning themselves as trusted advisors
  • Anticipate customer goals and challenges, providing proactive solutions to ensure customer satisfaction
  • Acts as a knowledgeable guide, illuminating the features and benefits of Mudrex Inc. and the array of crypto instruments available, boosting clients' confidence in the crypto investing
  • Strive to surpass customer success-related KPIs, turning milestones into triumphant victories
  • Discover opportunities to upsell or cross-sell, contributing to our growth story
  • Act as an advocate for customers within the organization, ensuring their voice is heard and their needs are met
  • Regularly assess customer satisfaction, identifying and pre-empting potential churn risks
  • Become the preferred point of contact for key clients, forming strong, rewarding relationships
  • Stay on the pulse of cryptocurrency market trends, price changes, and regulatory shifts
Requirements
  • Bachelor's degree in Finance, Business Administration, or a related field
  • 2-5 years of experience in customer relationship management/service or sales roles
  • Passionate about cryptocurrencies and their future
  • Fluency in Hindi and English


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