Service Desk Analyst

1 day ago

Bengaluru, Karnataka, India beBeeHelpDesk Full time ₹ 9,00,000 - ₹ 12,00,000
IT Service Desk Specialist Job Summary

This is an exciting opportunity to work in a fast-paced IT environment, providing top-notch support to our users.

  • We are seeking a highly motivated and detail-oriented individual to join our team as an IT Service Desk Specialist. The ideal candidate will have 3-4 years of experience in customer service or a help desk environment, with a strong interest in the IT field.

Key Responsibilities:

  • Troubleshoot common IT problems and possess a thorough working knowledge of day-to-day operating environments, available tools, and client applications.
  • Handle Tier 1 help desk escalations through our internal ticketing system.
  • Perform basic Windows administration, such as password resets and file and folder management.
  • Conduct basic internet connection troubleshooting.
  • Elevate more complex technical issues to Technical Support Specialists or other IT professionals as necessary.
  • Maintain accurate documentation of all troubleshooting steps and create knowledgebase articles on resolutions.
  • Adhere to established IT policies, procedures, and standards, ensuring conformity with information systems objectives and protocols.
  • Ensure compliance with policy adherence, including password management, documentation, maintenance, access provisioning, and data protection procedures.

Required Skills and Qualifications:

  • Familiarity with day-to-day operating environments, available tools, and client applications.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Detailed-oriented with strong problem-solving abilities.
  • Proficient in Windows administration and basic internet connection troubleshooting.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Other Requirements:

  • A degree in Computer Science or related field (or equivalent experience).
  • 3-4 years of experience in customer service or a help desk environment.
  • A strong interest in the IT field.

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