Service Desk Analyst

2 weeks ago


Bengaluru, Karnataka, India Net2Source Inc. Full time

Title: Service Desk Analyst

Location : Hyderabad /Bangalore

Duration: 6-12 Months Contract

Responsibilties :

  • 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
  • In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
  • Understanding on Active Directory, Networking, Messaging and Hardware necessary.
  • Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
  • Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
  • Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
  • Incident Management knowledge, experience with Turrets will be added advantage.


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