Service Desk Analyst

2 weeks ago

Bengaluru, Karnataka, India ValueLabs Full time

We are looking for Service desk analyst for Bengaluru & Chennai Locations.


• Professional IT based degree, university degree, or equivalent work experience required.


• Strong problem solving abilities with the ability to use


• 2-5 years work experience in a first level IT Help Desk role.


• Experience in relevant Microsoft technologies, including Active Directory, outlook, mobile devices, VPN technologies


• Experience in Banking Applications and Microsoft platforms (Preferred)


• PC repair and troubleshooting skills, Microsoft related certification is preferred.


• Service oriented mentality with a strong customer focus.


• Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.


• Managerial Technical/Functional:
• Expertise in End user technologies


• Strong understanding on the technical aspects of mobile devices.


• Familiar with data transfers from IOS to Android and vice versa.


• Strong understanding of Avaya and Polycom functionalities.


• Familiar with latest EUS devices/platforms in the market.


• Ability to troubleshoot complex hardware and software issues.


• Customer oriented work ethic, shows ownership and results orientation


• Analytical Thinking, Ability to influence others, leadership, Achievement Orientation and Innovative


• Ability to work across organization at all levels


• Ability to influence and listen to team members and peers.


• Experience in coordinating, facilitating and influencing management


• Strong verbal presentation and written communication skills with experience in management reporting and presentation.


• Experience in contributing to and executing ITIL maturity uplift plans or roadmaps

Interested candidates please share resume to

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