Account Manager

3 days ago


Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

Company Overview:

Cloud Counselage Pvt Ltd is a forward-thinking organization dedicated to delivering exceptional customer experiences.

Salary: The estimated annual salary for this role is around $80,000-$100,000, depending on experience.

Job Description:

Role Summary

The Customer Success Account Manager will play a pivotal role in managing client relationships, understanding their needs, and ensuring they derive maximum value from our products and services.

This position involves proactive engagement, troubleshooting, and collaboration across teams to support client objectives and drive renewals.

Key Responsibilities:
  • Client Relationship Management: Serve as the primary point of contact for clients, building and nurturing strong relationships to understand and meet their needs.
  • Onboarding & Training: Guide new clients through the onboarding process, providing necessary training and resources to ensure product adoption and satisfaction.
  • Customer Success Strategy: Develop and implement success plans for clients, aligning with their business goals and KPIs, and tracking their progress over time.
  • Proactive Communication: Regularly communicate with clients to provide updates, gather feedback, and address any issues or concerns promptly.
  • Upsell & Cross-sell: Identify opportunities to expand client accounts through upselling or cross-selling additional services or products that would add value.
  • Renewals & Retention: Manage renewal processes, working to ensure high retention rates and proactively addressing potential churn.
  • Collaboration: Work closely with internal teams (e.g., Product, Sales, Support) to escalate issues and ensure the delivery of client solutions.
  • Data & Reporting: Analyze client usage data, satisfaction metrics, and other insights to identify trends and inform proactive engagement strategies.

Requirements:

  • Bachelor's Degree: In Business, Marketing, Communications, or a related field.
  • Experience: 3+ years in customer success, account management, or a similar client-facing role.
  • Skills: Strong communication and interpersonal skills, with the ability to build trust and rapport with clients. Proficiency in CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
  • Problem-solving Skills: Proactive, client-centered approach.

Benefits:

  • Competitive Salary: Based on experience.
  • Professional Development: Opportunities for growth and career advancement.
  • Dynamic Work Environment: Collaborative and engaging work atmosphere.

Note: To achieve our vision, our Flagship Event 'IAC VISION 2030' aims to provide employment and career opportunities for millions of job-ready interns, freshers, and professionals in our Industry Academia Community (IAC).

By applying, you acknowledge acceptance of the Terms and Conditions.


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