Network Operations Specialist

4 days ago

Pune, Maharashtra, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: Networking Expert

We are seeking a skilled professional for our Networking team. In this position, you will be primarily responsible for resolving incidents and problems across various network technologies, including Routing, Switching, Wireless, SD-WAN, SD-LAN, and Data Center Networks. You will ensure resolutions within Service Level Agreements (SLAs), work closely with OEM vendors, manage capacity and changes, and collaborate with inter-domain teams to maintain efficient network operations.

Key Responsibilities:
  • Resolve incidents and problems on network technologies, primarily Routing, Switching, Wireless, SD-WAN, SD-LAN, and Data Center Networks.
  • Ensure that all resolutions are completed within the agreed-upon SLA.
  • Prioritize and resolve P1 (Priority 1) incidents and Major Incident Management issues on a fast track.
  • Work collaboratively with networking OEMs for issue resolution and to implement permanent fixes.
  • Work on capacity management and change management as per best practices.
  • Utilize basic troubleshooting skills in network environments to diagnose and resolve issues.
  • Work closely with inter-domain teams to resolve tickets efficiently and meet SLAs.
  • Manage escalations, act as a trusted advisor for the customer, and work closely with customers in resolving their queries and actions.
  • Run service operations in close cooperation with other IT process owners and service owners.
  • Prepare reports as per business requirements to provide insights into network performance and incidents.
  • Ensure that all tickets are closed within the SLA and continuously strive to bring efficiency to the addressing process.
Requirements:
  • Strong knowledge and experience in resolving incidents and problems related to Routing, Switching, Wireless, SD-WAN, SD-LAN, and Data Center Networks.
  • Ability to ensure resolution within defined SLAs, particularly for high-priority issues.
  • Experience working with networking OEMs for support and fixes.
  • Understanding and practical application of capacity management and change management best practices.
  • Strong basic troubleshooting skills in network environments.
  • Excellent collaboration skills to work with inter-domain teams.
  • Proven ability to manage escalations and maintain customer trust.
  • Capability to prepare various business reports.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

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