Customer Success Advocate
2 weeks ago
As a key member of our team at Better Lives :), you will play a vital role in customer onboarding and retention by ensuring a seamless transition for new customers, setting them up for long-term success with our products and services. You will collaborate with the product team to resolve customer issues, achieving higher customer satisfaction ratings.
Responsibilities:- Welcome and guide new customers through the onboarding process, providing product demonstrations, personalized training, and addressing initial questions or concerns.
- Build strong customer relationships, fostering trust and ensuring a positive experience throughout the onboarding journey.
- Demonstrate in-depth product knowledge by staying updated on features and functionalities to effectively guide customers through setup and ongoing use.
- Proactively solve problems by addressing customer inquiries promptly and efficiently, identifying solutions, and ensuring satisfaction.
- Provide ongoing support to customers after the initial onboarding phase, ensuring they have the resources and knowledge to leverage the product's full potential.
- Effectively work on customer support channels and tickets, addressing them to resolve.
- Gather and document customer feedback by actively listening to their needs and concerns, providing valuable insights for product improvements.
- Clearly explain complex information, actively listen to customer needs, and build rapport effectively.
- An effective team player to work with internal teams to resolve customer needs.
- Build trust and foster positive relationships with new customers.
- Stay updated on features and functionalities to effectively guide customers.
- Provide a positive and supportive environment for new customers.
- Identify and resolve customer issues efficiently.
- Juggle multiple tasks and ensure timely support for new customers.
- Accurately record customer interactions and feedback for continuous improvement.
- Familiarity with SME retail SaaS and the B2B landscape is a plus.
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Customer Success Advocate
3 weeks ago
Coimbatore, Tamil Nadu, India Better Lives :) Full timeCustomer Success SpecialistAs a key member of our team, you will play a vital role in ensuring a seamless and successful transition for new customers, setting them up for long-term success with our products and services. You will work closely with the product team to resolve customer problems, driving higher customer satisfaction...
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Customer Success Advocate
3 weeks ago
Coimbatore, Tamil Nadu, India Better Lives :) Full timeCustomer Success SpecialistAs a key member of our team at Better Lives :), you will play a vital role in ensuring a seamless onboarding experience for our customers. Your primary objective will be to set them up for long-term success with our products and services.Responsibilities:Welcome and guide new customers through the onboarding process, providing...
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Customer Success Advocate
1 week ago
Coimbatore, Tamil Nadu, India Better Lives :) Full timeAbout the Role:We are seeking a talented Customer Success Specialist to join our team at Better Lives :)!Key Responsibilities:Welcome and guide new customers through our onboarding process, providing product demonstrations and personalized training to ensure a smooth transition.Build strong customer relationships by fostering trust and delivering exceptional...
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Customer Success Advocate
3 days ago
Coimbatore, Tamil Nadu, India Better Lives :) Full timeAbout the RoleWe are seeking a skilled Customer Success Specialist to play a vital role in customer onboarding and retention by ensuring a smooth and successful transition for new customers.As a key member of our team, you will work closely with the product team to resolve customer problems and achieve higher customer satisfaction ratings.Welcome and...
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Customer Success Specialist
2 weeks ago
Coimbatore, Tamil Nadu, India Kovai Full timeAbout Kovai.coKovai.co is a pioneering force in the world of enterprise software and B2B SaaS, driving innovation and excellence in every aspect of our business.We empower over 2,500 businesses worldwide with our award-winning SaaS solutions, revolutionizing the B2B landscape and setting new standards for success.Our ProductsBiztalk360Turbo360Document360Our...
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Customer Success Professional
3 weeks ago
Coimbatore, Tamil Nadu, India Kovai Full timeKovai.co is a catalyst for innovation in the enterprise software and B2B SaaS landscape. We empower businesses worldwide with our award-winning solutions, driving growth and profitability. As a Customer Success Specialist, you will play a crucial role in managing client portfolios, analyzing customer data, and delivering exceptional experiences. Your...
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Customer Success Lead
4 days ago
Coimbatore, Tamil Nadu, India Better Lives :) Full timeAbout the RoleWe are seeking a skilled Customer Success Specialist to join our team at Better Lives :)! As a key member of our customer success team, you will play a vital role in customer onboarding and retention by ensuring a smooth and successful transition for new customers.Key ResponsibilitiesWelcome and guide new customers through the onboarding...
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Customer Success Professional
2 weeks ago
Coimbatore, Tamil Nadu, India Kovai Full timeAbout the Role:Kovai.co is a pioneering force in the world of enterprise software and B2B SaaS, delivering cutting-edge solutions that transform industries.We're on a mission to empower 2,500+ businesses worldwide with our award-winning SaaS solutions, and we need a talented Customer Success Specialist to join our team.Key Responsibilities:Manage client...
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Customer Success Strategist
3 weeks ago
Coimbatore, Tamil Nadu, India Kovai Full timeKovai.co: Revolutionizing Enterprise SoftwareWe're a catalyst for change, empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.Our MissionAt Kovai.co, we're rewriting the B2B landscape by delivering best-in-class enterprise software and game-changing SaaS solutions across industries.Our ProductsBiztalk360Turbo360Document360Join...
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Customer Success Director
3 days ago
Coimbatore, Tamil Nadu, India Bosch Group Full timeJob DescriptionThe Customer Success Manager for Purchase Backoffice Support will be responsible for overseeing the efficient delivery of the assigned services. Key Responsibilities:Service Delivery Management:Handle a team of 30+ associates including external partners and oversee day-to-day operations.Monitor and manage service level agreements (SLAs) and...
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Customer Success Strategist
3 days ago
Coimbatore, Tamil Nadu, India Kovai Full timeAbout the RoleKovai.co is a catalyst for innovation in the world of enterprise software and SaaS solutions. We empower businesses worldwide with our award-winning solutions.Job Description:Manage Client Portfolios and drive business growth.Analyse Customer Data to improve the customer experience.Sustain profitability by maximising value.Minimise customer...
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Customer Service Representative
6 days ago
Coimbatore, Tamil Nadu, India The AU Tech Full timeThe ideal candidate is a proactive problem solver who excels at communicating with customers via phone, email, and chat. As a key member of our team at The AU Tech, you will be responsible for converting customers into passionate advocates for our brand.Key Responsibilities:Provide knowledgeable answers to customer inquiries about our product, pricing, and...
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Customer Success Manager
4 days ago
Coimbatore, Tamil Nadu, India Bosch Group Full timeJob Title: Customer Success Manager Job Summary The Customer Success Manager for Purchase Backoffice Support at the Bosch Group will oversee the efficient delivery of assigned services. This role entails managing team performance, ensuring high customer satisfaction, optimizing processes, and coordinating with stakeholders to achieve service delivery...
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Customer Success Manager
7 days ago
Coimbatore, Tamil Nadu, India Bosch Full timeJob DescriptionJob Summary:The Customer Success Manager for Purchase Backoffice Support will be responsible for overseeing the efficient delivery of assigned services. This role includes managing the team's performance, ensuring high levels of customer satisfaction, optimizing processes, and coordinating with stakeholders to achieve service delivery...
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Customer Service Representative
2 weeks ago
Coimbatore, Tamil Nadu, India Smart Work Consultants Full timeKey Responsibilities:As a Customer Executive at Smart Work Consultants, you will be responsible for providing exceptional customer service and support. Your key responsibilities will include:Greeting and Assisting Customers: Greet and assist customers in a friendly and professional manner, ensuring a positive experience.Product Knowledge: Provide detailed...
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Customer Service Representative
2 weeks ago
Coimbatore, Tamil Nadu, India Forex Integrated Full timeKey Responsibilities:We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative. The successful candidate will be responsible for:Greeting and welcoming passengers, and responding to their queries.Checking in baggage and ensuring it is handled efficiently.Making reservations and selling airline...
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Customer Service Representative
7 days ago
Coimbatore, Tamil Nadu, India Global Dynamic Talent Solutions Full timeJob Summary: We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Global Dynamic Talent Solutions. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, pharmaceutical representatives, and vendors.Key Responsibilities:Welcoming and Greeting...
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Customer Support Specialist
2 weeks ago
Coimbatore, Tamil Nadu, India Sisco Jobs Full timeWe are seeking a highly skilled Customer Support Specialist to join our team at Sisco Jobs. The ideal candidate will have 13 years of experience in customer support or a related field, with a strong focus on providing exceptional customer service and resolving customer issues in a timely and professional manner.The successful candidate will have excellent...
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Customer Support Specialist
3 weeks ago
Coimbatore, Tamil Nadu, India Almighty HRD Consultants Full timeJob OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Almighty HRD Consultants. As a key member of our support team, the successful candidate will play a pivotal role in ensuring customer satisfaction.Key Responsibilities:Handle customer inquiries via email, phone, or chat, ensuring a high level of satisfaction and...
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Customer Service Representative
4 days ago
Coimbatore, Tamil Nadu, India Adam&EveInc Full timeGreetings from Adam & Eve Inc.We are seeking a skilled Customer Service Representative to join our team.The successful candidate will be responsible for:• Providing exceptional customer service and support through various communication channels.• Resolving customer inquiries and issues in a professional and courteous manner.• Maintaining detailed and...