Senior Application Support Specialist
4 days ago
L2 MS Office support engineer required to perform Level 2 application support and incident management.
The candidate will be working with the Productivity Tools team, which owns and supports several products within Microsoft 365 including all Office applications, MS Outlook, multiple add-ins for the MS Office Suite, Adobe Acrobat, and WinZip.
Key Responsibilities:
- Provide technical expertise & excellent support for our Microsoft 365 product applications at a Level 2 skillset.
- Work closely with Level 1/1.5 support teams.
- Escalate complex issues to Level 3 engineers or vendors as needed.
Requirements:
- Bachelor's / Master's degree in computer science engineering/technology)
- Technical certifications would be an added advantage
Preferred Qualifications/Skills:
- Strong background troubleshooting on enterprise Windows, Mac, and iOS environments as well as the MS Office 365 applications that reside on those platforms.
- Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
- Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
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