HR Case Management Specialist

2 weeks ago


Bengaluru, Karnataka, India Applied Materials Full time

Job Summary

The HR Case Management Specialist at Applied Materials is responsible for delivering a range of transactional HR services and responding to inquiries and requests from internal customers in a timely and efficient manner.

Key Responsibilities

  1. Assist with inquiries and information requested from internal customers on year-round HR processes, Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant, and resolves the request efficiently.
  2. Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer-focused manner.
  3. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience.
  4. Actively participate in process improvements to improve the efficiency of the Customer Service.
  5. Maintains team professionalism in confidentiality, integrity, and company data protection.

Requirements

  1. Full proficiency in English is a must.
  2. Excellent communication and interpersonal skills with a creative mindset.
  3. Experience working in customer service
  4. Bachelor's degree in HR, Organizational Psychology, Business Administration, or related field.

HR generalist skill will be an added advantage.

Experience : 1 to 4 years

Shift: India – 1:00 PM to 10:00 PM



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