HR Case Management Specialist
2 weeks ago
Job Summary
The HR Case Management Specialist at Applied Materials is responsible for delivering a range of transactional HR services and responding to inquiries and requests from internal customers in a timely and efficient manner.
Key Responsibilities
- Assist with inquiries and information requested from internal customers on year-round HR processes, Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant, and resolves the request efficiently.
- Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer-focused manner.
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience.
- Actively participate in process improvements to improve the efficiency of the Customer Service.
- Maintains team professionalism in confidentiality, integrity, and company data protection.
Requirements
- Full proficiency in English is a must.
- Excellent communication and interpersonal skills with a creative mindset.
- Experience working in customer service
- Bachelor's degree in HR, Organizational Psychology, Business Administration, or related field.
HR generalist skill will be an added advantage.
Experience : 1 to 4 years
Shift: India – 1:00 PM to 10:00 PM
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