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HR Operations Specialist

4 weeks ago

Bengaluru, Karnataka, India Alstom Full time
Job Title: HR Administration Senior Analyst

Alstom is seeking a highly skilled HR Administration Senior Analyst to join our team. As a key member of our HR Operations team, you will be responsible for providing exceptional service to our employees and managers, ensuring the smooth operation of our HR systems and processes.

Main Responsibilities:
  • HR Service Request Handling:
    • Receive and process HR service requests via email and/or phone, utilizing our Case Management Tool and/or relevant HR systems.
    • Ensure accurate and complete information is provided before updating records or processing requests.
    • Follow established work instructions and policies to ensure compliance.
    • Keep records of open requests and follow up regularly until completion.
    • Elevate non-standard requests through our HR Operations escalation path.
  • Customer Service:
    • Deliver services in accordance with Service Level Agreements (SLAs).
    • Ensure all services meet quality and timeliness requirements.
    • Address escalations and requests on hold in a timely manner.
    • Communicate effectively with customers to enhance satisfaction.
  • Outbound Services:
    • Support global and local HR processes, including report validation, letter creation, and system updates.
    • Collaborate with Functional Experts and HR specialist teams to implement new services and changes to existing services.
  • Project Activities:
    • Understand and collaborate with stakeholders to implement new tools.
    • Support global and local yearly/periodical processes, ensuring proper collaboration with involved workstreams or HRBPs.
    • Drive projects to develop/improve processes, systems, and standards to enhance service delivery.
    Requirements:
    • University Degree & MBA with specialization in HR or equivalent.
    • 3-5 years of experience in HR Operations.
    • Exposure to HR Life Cycle Process, Analytics, and Reporting is an added advantage.
    • Systematic and process-oriented approach.

Alstom is a leading company in the mobility sector, committed to solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Join us in building an agile, inclusive, and responsible culture where a diverse group of people can learn, grow, and advance in their careers.

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all employees can reach their full potential. We welcome applications from qualified candidates without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.