
Senior Ecommerce Operations Lead
1 day ago
We are seeking a seasoned Senior Executive to lead our e-commerce strategy and drive growth on online marketplaces and Direct-to-Consumer (D2C) channels.
- Create, manage, and optimize product listings across various marketplaces and D2C platforms.
- Monitor marketplace performance, sales trends, and customer feedback to refine product listings for higher visibility and conversion.
- Ensure accurate and compelling product descriptions, images, pricing, and keywords.
- Stay up-to-date with competitor listings and implement improvements based on trends and best practices.
Responsibilities include managing inventory levels, coordinating with warehouse or logistics teams, and handling customer inquiries, complaints, and returns effectively and professionally.
Additionally, the ideal candidate will analyze key performance indicators (KPIs), such as sales, traffic, conversion rates, and customer reviews, to assess marketplace performance and prepare regular reports for internal stakeholders.
Requirements:
- Proven experience in managing online marketplaces and D2C channels.
- Strong understanding of e-commerce platforms, digital marketing tools, and data analysis.
- Excellent communication and customer service skills.
- Proficient in data analysis and reporting, with the ability to use Excel, Google Sheets, or other data management tools.
- Strong organizational and multitasking abilities.
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