Operations Management Lead
1 day ago
Green Start is hiring for a Leadership role: KYC Operations Manager.
Job Overview
The KYC Operations Manager is a mid-level leadership position responsible for overseeing and directing a team to deliver comprehensive Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting. The key objective is to design, implement, and manage a robust internal Know Your Customer (KYC) program for a leading organization.
Key Responsibilities
- Oversee KYC operations in alignment with compliance frameworks, policies, and internal control standards.
- Supervise Business-As-Usual (BAU) and client refresh processes while identifying opportunities for global process migration and scalability.
- Provide effective people management including coaching, mentoring, and ensuring service-level standards are consistently achieved.
- Collaborate with Compliance and senior business leaders to ensure adherence to regulatory requirements and business objectives.
- Manage client onboarding processes and implement enhancements to improve the client experience.
- Deliver timely and accurate MIS reports for senior stakeholders.
- Monitor daily account refresh activities to ensure documentation and regulatory standards are met.
- Conduct quality assurance reviews on onboarding and refresh cases to ensure compliance and accuracy.
- Maintain and update the
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