
Voice Communication Specialist
1 day ago
Job Title: Voice Communication Specialist
We are seeking a skilled specialist to coordinate with international customers and stakeholders, manage orders and ensure seamless communication throughout the order lifecycle.
- Act as the single point of contact for issue resolution and customer communication via calls and emails.
- Accurately perform feasibility checks and product selection using client tools.
- Responsibilities include order creation, follow-up and maintaining end-to-end visibility of order status.
- Proactively manage stakeholder engagement, including end customers, teams and authorities, ensuring clear and concise communication.
- Ensure Quality and KPI compliance for all deliverables.
Requirements:
- Minimum 1+ years of experience in international call center operations (Australian English).
- Order management knowledge is preferred.
Key Skills:
- Strong communication skills, including experience handling international customer calls.
- Problem-solving abilities with a customer-first mindset.
Preferred Tools and Systems Knowledge:
- Salesforce, Google Map, PNI – Spatial net.
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