Voice Communication Specialist

1 day ago


Hyderabad, Telangana, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Voice Communication Specialist

We are seeking a skilled specialist to coordinate with international customers and stakeholders, manage orders and ensure seamless communication throughout the order lifecycle.

  • Act as the single point of contact for issue resolution and customer communication via calls and emails.
  • Accurately perform feasibility checks and product selection using client tools.
  • Responsibilities include order creation, follow-up and maintaining end-to-end visibility of order status.
  • Proactively manage stakeholder engagement, including end customers, teams and authorities, ensuring clear and concise communication.
  • Ensure Quality and KPI compliance for all deliverables.

Requirements:

  • Minimum 1+ years of experience in international call center operations (Australian English).
  • Order management knowledge is preferred.

Key Skills:

  • Strong communication skills, including experience handling international customer calls.
  • Problem-solving abilities with a customer-first mindset.

Preferred Tools and Systems Knowledge:

  • Salesforce, Google Map, PNI – Spatial net.


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