Client Growth Specialist

5 days ago


Pune Chennai Hyderabad Secunderabad Telangana, India beBeeClientGrowth Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Client Growth Specialist

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The primary role of a Client Growth Specialist is to build and maintain strong relationships with customers, ensuring their satisfaction and success with our products or services.

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Key Responsibilities:

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  • Reinforce a customer-centric culture within the organization.

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  • Proactively communicate with customers and internal teams to provide feedback on our products and ensure a positive customer experience.

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  • Align customer success initiatives with Product, Marketing, Sales, and Operations Departments.

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  • Collaborate with Executive Learning Consultants to define key metrics and objectives, including a plan of action for identifying at-risk customers and growth opportunities.

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  • Manage post-sales interactions with customers, including registration, ongoing optimization, monitoring classroom experiences, and determining upsell opportunities.

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  • Attend SME calls and project manage actions from those meetings.

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  • Execute thank-you mail campaigns for Customer DMs and send gift baskets to qualified customers.

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Requirements:

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  • Excellent communication skills.

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  • Open to working in EST time zone.

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  • Prior experience in a similar role.

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Why Choose This Opportunity:

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  • A dynamic and supportive work environment that fosters professional growth and development.

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  • Competitive salary and benefits package.

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  • Opportunities to lead innovative training projects and make a significant impact on the organization.

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Role Details:

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  • Role Category: Customer Success, Service & Operations - Other

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  • Industry Type: IT Services & Consulting

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  • Department: Customer Success, Service & Operations

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  • Employment Type: Full Time, Permanent

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  • Education Requirements: Any Graduate (UG) / Any Postgraduate (PG)

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