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4 days ago
Job Title: Quality Assurance Associate
About the Role:This is a critical position within our organization, where you will play a key role in reviewing and ensuring quality standards are met.
- Collaborate with cross-functional teams to guarantee processing accuracy and compliance with predefined checklists.
- Audit population/sample proportion of processed tickets on a daily basis, using predefined checklists for assigned tasks via email, Salesforce, Jit Bit, RAGIC, and other data sources.
- Perform regular audits at least twice or thrice per month to verify documentation around claimants.
- Review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
- Become proficient in Standard Operating Procedures (SOPs) and training materials to ensure in-depth understanding.
- Generate weekly/monthly reports for audits performed and provide analytics & inferences to supervisors and stakeholders.
Education: Bachelor's degree in any field (preferably Law/ BBA or commerce).
Experience: 2 - 4 Years of experience in a US-based multinational corporation.
Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook; ISO 9001 certification is preferable; project management experience or certifications are highly desirable.
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