
Customer Marketing Operations Strategist
3 days ago
We are seeking a Customer Marketing Operations Director to bridge marketing strategy and flawless event execution.
Key Responsibilities- Liaise with Event Production team to ensure end-to-end event production for multiple concurrent client campaigns.
- Translate client marketing objectives into targeted event experiences using proprietary audience intelligence.
- Coordinate with creative teams to align event design with broader marketing campaign goals.
- Serve as primary operational point of contact for assigned client accounts.
- Lead client calls, present campaign strategies, and provide regular performance updates.
- Collaborate with account management to develop integrated marketing campaigns where events drive lead generation and brand engagement.
- Manage campaign timelines, budgets, and deliverables across multiple clients simultaneously.
- Oversee a team of 20-30 full-time employees, including Regional Customer Success Managers, Audience Acquisition Team Leads, Campaign Specialists, and Data Research Associates.
- Track and analyze campaign performance metrics, connecting event activities to marketing outcomes and ROI.
- Use audience data and campaign insights to optimize event experiences and operational processes.
- Provide detailed post-event analysis and recommendations for future campaigns.
The ideal candidate will have a strong background in customer marketing operations, with experience in managing cross-functional teams and leading complex projects. They should be able to communicate effectively with clients and stakeholders, and have a proven track record of delivering results-driven campaigns.
BenefitsThis role offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional development and growth within the company.
Other DetailsAdditional details about the role can be discussed during the interview process. If you are interested in this position, please submit your resume and cover letter for consideration.
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