Global Delivery Centre Lead
2 weeks ago
Job Overview:
This is a high-level management position responsible for overseeing the delivery of services to clients. The successful candidate will have a strong understanding of business requirements and quality service delivery.
Key Responsibilities:
- Develop an integrated view of client needs and business requirements, ensuring timely and efficient services are delivered.
- Lead strategic initiatives to review and develop processes and systems for exceptional delivery.
- Maintain optimal utilisation across the delivery team and ensure accountability for service quality and performance.
- Embed a culture of continuous improvement and manage stakeholder expectations effectively.
- Develop and nurture relationships with clients and stakeholders, identifying new business opportunities.
- Hire capable resources, support career development, and promote a high-performance work environment.
Requirements:
- Strong leadership and effective communication skills.
- Ability to understand and deliver on business objectives.
- Knowledge of agile frameworks and methodologies.
- Experience in relationship management and stakeholder engagement.
What We Offer:
A dynamic work environment that fosters growth and collaboration, with opportunities to develop skills and expertise.
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