Client Management Specialist

23 hours ago

Erode, Tamil Nadu, India beBeeAccount Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

The Role: Client Servicing Manager

This role is ideal for a seasoned professional who has extensive experience in managing high-stakes client relationships and leading the execution of strategic digital campaigns.

As the go-to person for both clients and internal teams, you will ensure seamless delivery and client satisfaction.

Key Responsibilities:

  • Act as the primary liaison for key clients, nurturing strong and lasting partnerships.
  • Gain a thorough understanding of each client's business goals, target audience, and market positioning.
  • Maintain high levels of client satisfaction through clear communication, transparency, and timely delivery.


Campaign Planning & Execution

Lead the full lifecycle of campaigns—from brief to brainstorm, from strategy to reporting.

Work cross-functionally with internal teams (creative, content, influencer, media, performance) to drive execution.

Ensure project timelines, budgets, and quality standards are met without compromise.


Strategic Consulting & Brand Stewardship

Deliver strategic guidance backed by industry trends and insights to help clients meet their marketing objectives.

Ensure all campaigns are on-brand and aligned with the client's voice, positioning, and market narrative.

Recommend new formats, channels, or content opportunities based on platform innovation and market shifts.


Performance Monitoring & Reporting

Monitor campaign KPIs and performance metrics using tools like Google Analytics, Meta Suite, and internal dashboards.

Analyze results to deliver actionable insights and clear next steps to improve campaign outcomes.

Lead client reporting meetings and present performance reviews, learnings, and forward-looking strategies.


Revenue Growth & Account Expansion

Identify upsell and cross-sell opportunities within existing accounts—introducing new services or retainer scopes.

Collaborate with the new business team to pitch ideas and renew or expand contracts.

Play a key role in driving account revenue and contributing to overall agency growth.


Team Collaboration & Leadership

Be the internal voice of the client—aligning teams and managing expectations across departments.

Mentor junior account executives or interns, sharing best practices and leadership guidance.

Drive internal brainstorming sessions to enhance campaign quality and originality.


Key Requirements

Key qualifications include:

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Minimum 2+ years of account management experience in a digital/creative agency.
  • Proven ability to manage high-stakes clients and complex campaigns.
  • Solid understanding of digital marketing, content creation, performance media, and influencer strategy.
  • Strong verbal and written communication skills with client-facing polish.
  • Proficiency in tools like Google Workspace, MS Office, Meta Ads Manager, Google Analytics, and project trackers.
  • Ability to handle multiple projects, teams, and deadlines simultaneously with composure and clarity.

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