Customer Service Operations Associate

3 weeks ago


Tirunelveli, Tamil Nadu, India RAPIDTECH IT SERVICES PRIVATE LIMITED Full time

RapidTech IT Services Private Limited is seeking a highly skilled Customer Service Operations Associate to join our team. The ideal candidate will have prior experience of minimum 1 year in customer service and possess excellent communication skills.

This role involves handling spares, communicating with customers, and escalating issues. Key responsibilities include:

  1. Spares Management: Issue, receipt, and follow-up of spare parts.
  2. Process Management: Follow the complete process of spares handling including register maintenance, taking snapshots, uploading, sending emails, filing documents, and follow-up.
  3. Excel Knowledge: Proficiency in Excel is mandatory.
  4. Communication Skills: Ability to communicate effectively in English.
  5. Calls and Emails: Handling customer calls and emails, and resolving escalations.
  6. Complaint Handling: Assigning compliant tickets to engineers, following up with engineers, updating status in the system, following up with stakeholders, and responding to customer inquiries.
  7. Ongoing Support: Taking full ownership of call management, escalation, and spares management.

We offer a competitive salary of ₹250,000 - ₹350,000 per annum based on experience and qualifications. Additional benefits include a comprehensive compensation package that includes medical insurance, paid time off, and professional development opportunities.

If you are a motivated individual with excellent communication skills and a strong passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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