Customer Service Operations Associate
3 weeks ago
RapidTech IT Services Private Limited is seeking a highly skilled Customer Service Operations Associate to join our team. The ideal candidate will have prior experience of minimum 1 year in customer service and possess excellent communication skills.
This role involves handling spares, communicating with customers, and escalating issues. Key responsibilities include:
- Spares Management: Issue, receipt, and follow-up of spare parts.
- Process Management: Follow the complete process of spares handling including register maintenance, taking snapshots, uploading, sending emails, filing documents, and follow-up.
- Excel Knowledge: Proficiency in Excel is mandatory.
- Communication Skills: Ability to communicate effectively in English.
- Calls and Emails: Handling customer calls and emails, and resolving escalations.
- Complaint Handling: Assigning compliant tickets to engineers, following up with engineers, updating status in the system, following up with stakeholders, and responding to customer inquiries.
- Ongoing Support: Taking full ownership of call management, escalation, and spares management.
We offer a competitive salary of ₹250,000 - ₹350,000 per annum based on experience and qualifications. Additional benefits include a comprehensive compensation package that includes medical insurance, paid time off, and professional development opportunities.
If you are a motivated individual with excellent communication skills and a strong passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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