Duty Bound Customer Service Professional

7 days ago


Rajkot, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to manage and resolve issues by communicating with drivers and fleets.

This role involves enforcing high service standards, confirming rides were completed, and applying changes in the system or requesting drivers to do so. Detailed records of interactions must be kept, noting issues and solutions within our CRM for consistency and follow-up as needed.

The ideal candidate will have experience working in the Tourism & Travel sector, preferably in Ground Transportation. A minimum of 2 years of customer support experience or a similar environment is required, along with strong operational and analytical skills. Proficiency in Microsoft Office Suite is also necessary.

We require excellent English verbal and written communication skills, ability to work in a fast-paced environment, and prioritize tasks effectively. Flexibility to accommodate a full-time schedule, including evenings and weekends, is essential.

Key Responsibilities:
  • Resolve customer complaints efficiently and professionally.
  • Maintain accurate records of customer interactions.
  • Communicate effectively with drivers and fleet managers to resolve issues.
  • Enforce company standards for customer service.
Requirements:
  • Strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Flexibility to accommodate varied shifts and schedules.
  • Proficient in Microsoft Office Suite.


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