Exceptional Customer Service Professional Wanted

8 hours ago


Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Customer Support Specialist

Job Description:

We are seeking a skilled customer support professional to provide exceptional service through various channels including phone, email, and chat. As a key member of our team, you will be responsible for delivering timely and efficient support to our customers.

Main Responsibilities:

  • Respond to and resolve customer support queries in a timely and efficient manner.
  • Ensure high response and resolution speed as defined by Service Level Objective (SLO).
  • Maintain high customer satisfaction scores and adhere to quality standards in 90% of cases.
  • Utilize existing knowledge base to provide a root cause assessment.
  • Provide bug progress summaries using available tools and platforms.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Typing skills with a minimum speed of 60-80 words per minute.
  • Troubleshooting experience: diagnosing and resolving complex issues.
  • Support experience: familiarity with support methodologies, case lifecycles, and analytical skills.
  • Knowledge of ticketing tools and ITIL framework.

Benefits:

  • Hands-on experience with Google products.
  • Google Workspace Administrator certification is an advantage.

Others:

  • At least 6 months of experience in infrastructure, storage, or service desk.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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