
Business Insurance Operations Specialist
2 days ago
Job Title: Commercial Insurance Operations Analyst
We are seeking a skilled Commercial Insurance Operations Analyst to join our team. As a key member of the business operations group, you will play a critical role in ensuring the smooth operation of our commercial insurance products.
The successful candidate will be responsible for monitoring ticketing systems, analyzing incidents and requests from end-users, and escalating issues to other IT teams as needed. You will also identify and resolve application issues to ensure optimal performance and usability for system end-users.
Key responsibilities include providing support to workflows, conducting requirements gathering sessions, leading review sessions with business users, and building strong relationships within business units and support functions.
You will collaborate with development and testing teams to provide subject matter expertise, assist in troubleshooting and resolving issues, and participate in the development and planning of User Acceptance Testing activities.
Required skills and qualifications include:
- Years of business analysis experience in the commercial property & casualty insurance industry.
- Experience with GuideWire Policy Center is preferred.
- Strong experience with policy administration solutions.
- Experienced with iterative and agile methodologies.
- Hands-on experience writing business requirements, functional requirements or user stories.
Benefits of this role include:
- Opportunity to work with a dynamic team.
- Chance to develop your skills and expertise.
- Competitive salary and benefits package.
Preferred qualifications include:
- Certified Business Analyst Professional (CBAP).
- Experience using standard project and business tools.
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