
Service and Maintenance Director
7 days ago
About the Role
We are seeking a highly skilled Service and Maintenance Manager to join our team at Schindler Group. As a key member of our operations team, you will be responsible for managing and developing our EI team, supervising EI Leaders and Sales team, and ensuring the application of safety and health guidelines.
Key Responsibilities
- Manage, develop, and coach the EI team to achieve quality, productivity, efficiency, and customer orientation targets.
- Supervise EI Leaders and Sales team to achieve targets on Mean Time Between Callbacks (MTBC), portfolio management, price, contract fulfillment, efficiency, and other key performance indicators.
- Analyze root causes for deviations and set up corrective actions to improve performance.
- Ensure the application of safety and health guidelines and promote a culture of safety within the team.
Requirements
To be successful in this role, you will need:
Expertise
Desired experience in a similar industry, preferably with exposure to service and maintenance, for a total of 12 years, and at least 3 years in the E&E industry.
Knowledge and Skills
Desired E&E product knowledge, safety procedures knowledge, organization and planning skills, people management skills, customer-oriented behavior, and Schindler Leadership Framework behaviors.
Education
Bachelor's Degree in Engineering preferred, or Diploma in Engineering (Electrical or Electronics).
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