
Store Operations Director
6 days ago
This position is responsible for driving the commercial success of a retail store and leading a high-performing team.
- Analyze sales data to identify areas for improvement and implement changes as needed.
- Lead by example, focusing on customer satisfaction while developing and managing a skilled team.
- Schedule staff to ensure optimal customer service and sales execution.
- Maintain a safe and productive shopping environment, adhering to security policies and procedures.
- Recruit, train, and develop retail team members, ensuring adherence to HR best practices.
- Create a high-performance culture through clear expectations, performance analysis, and prompt feedback.
Key Areas of Responsibility:
- Business Operations: Drive commercial success, analyze sales data, and implement changes as needed.
- Team Leadership: Lead by example, focus on customer satisfaction, and develop and manage a skilled team.
- Talent Management: Recruit, train, and develop retail team members, ensuring adherence to HR best practices.
To be successful in this role, you will need:
- Graduate or postgraduate degree from a recognized institution.
- A minimum of 18 months of work experience in retail with 12 months of management responsibility.
- Intermediate numeracy and literacy skills, as well as advanced verbal communication skills.
We are looking for individuals with:
- Strong analytical and problem-solving skills.
- Excellent leadership and communication skills.
- The ability to work in a fast-paced environment and adapt to changing circumstances.
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