Store Manager

Job Description

Purpose Overall Relevance for the Organization:

Take full ownership of the store and its commercial success.

Key Responsibilities:

- Analyze relevant data to probe and challenge the status quo.
- Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed.
- Drive continuous improvements in the store's sales, productivity, and profitability.
- Ensure the legal and financial integrity of the store.
- Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor.
- Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself.
- Schedule staff so as to properly serve customers, drive sales, and execute tasks.
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
- Ensure proper in-store Brand execution according to established standards and directives.
- Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge.
- Manage all store operations in a systematic and efficient manner, as per established policies and procedures.
- Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.
- Ensure merchandise deliveries are processed on the same day they arrive and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis.
- Ensure cash register transactions are processed quickly and accurately.
- Lead and implement all applicable loss prevention policies and procedures.
- Maintain a safe and productive shopping and working environment.
- Manage the recruitment and training of store team members.
- Ensure all HR policies and procedures are adhered to.
- Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance.
- Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder.
- Share best practices to drive the collective performance of all district stores.
- Complete all applicable training programs and effectively apply the learning on the job.
- Seek coaching and learning opportunities to continually improve your performance.

Authorities:

- Customers
- Peers and Supervisor
- Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)
- Local Administration (e.g., mall management)

Other Qualifications:

- Must be a Graduate/Postgraduate from a recognized university.
- Minimum 18 months of work experience in a sports/fashion customer and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility.
- Intermediate numeracy and literacy and advanced verbal communication skills.

COURAGE: Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT: Value all players. Display empathy, be inclusive, and show dignity to all.

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