Vice President, Service Delivery General Management Executive

1 month ago


Pune, Maharashtra, India BNY Full time
Job Title: Vice President, Service Delivery General Management

We are seeking a highly skilled and experienced professional to join our team as a Vice President, Service Delivery General Management. This role will be responsible for managing a small to medium-sized fund administration team, handling all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution.

Key Responsibilities:
  • Manage a team of professionals to ensure the daily transactional workflow is aligned with business objectives.
  • Contribute to the achievement of business objectives and develop business plans for team/group operations.
  • Ensure the volume of work produced meets product/service standards and exceeds quality standards.
  • Work closely with operational colleagues, the service delivery management team, and engineering to improve processes and enhance client experience.
  • Manage team interactions with internal and external auditors to ensure efficient audits.
  • Recruit, direct, motivate, and develop staff to maximize their individual contribution and professional development.
Requirements:
  • Bachelor's degree in accounting or an equivalent combination of education and experience.
  • 12-17 years of work experience in the banking industry, preferably in transfer agency - alternatives, fund accounting - alternatives domain.
  • Minimum 3-5 years of experience in managing people.
  • Ability to work under pressure meeting challenging deadlines.
  • Strong leadership skills.
About BNY:

BNY is a leading global financial services company at the center of the world's financial system. We touch nearly 20% of the world's investible assets and empower our employees to grow and succeed. Our culture is built on innovation, inclusivity, and a commitment to making money work for the world.

We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.



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