ITOM System Developer

2 weeks ago

Jodhpur, Rajasthan, India beBeeDeveloper Full time ₹ 1,50,00,000 - ₹ 1,99,99,999

Job Summary:

A highly skilled ITOM system developer is needed to join our team. This individual will be responsible for designing, developing, testing, and configuring business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.

The ideal candidate has strong technical and analytical skills, thinks 'outside the box', and is naturally curious, highly collaborative, and has a passion for tackling complex problems.

Key Responsibilities:

  • Design and develop custom solutions as required through scripting and software development.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Configure modules, prepare high-level design (HLD) and low-level design (LLD), architecture design, and technical documentation.
  • Work with the platform team to update technology direction and strategy, manage business-as-usual (BAU) tasks.

Requirements:

  • At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation - project plan, technical design, developer notes, user manual, etc.

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