
Dark Store Operations Lead
3 days ago
This position is a leadership role responsible for overseeing the operational excellence of assigned retail stores and dark stores.
- Operational Management:
- Oversee daily operations to ensure smooth functioning of retail stores.
- Manage ordering, indenting, receiving, storage, GRN, billing, and material movement.
- Evaluate inventory levels to maintain accurate stock counts and timely replenishment.
- Maintain adherence to company standards across all operational areas.
- Team & People Management:
- Recruit, train, and motivate store teams to achieve operational goals.
- Ensure optimal staffing levels in retail stores and develop strategies for new units.
- Implement effective manpower planning, rostering, and productivity measures.
- Process & Compliance:
- Develop and monitor hygiene, safety, and compliance protocols.
- Coordinate timely renewals of licenses and regulatory requirements.
- Guarantee 100% adherence to product quality and handling standards.
- Last Mile Deliveries:
- Oversee last-mile delivery processes for accuracy, timeliness, and customer satisfaction.
- Collaborate with external agencies for dedicated last-mile services and optimal use of third-party logistics.
- Cross-Functional Coordination:
- Engage with central teams for maintenance, marketing activations, and real estate needs.
- Facilitate seamless alignment between procurement, finance, and HR departments.
- Reporting & Analysis:
- Monitor and track key performance metrics (sales, shrinkage, wastage, manpower costs).
- Present regular reports on store performance as per shared formats.
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