Senior Reinsurance Claims Specialist

5 days ago


Mumbai, Maharashtra, India AXA Group Full time

Job Overview

We are seeking a skilled Senior Reinsurance Claims Specialist to join our team in Mumbai, India. As a key member of our claims department, you will be responsible for handling reinsurance claims and providing excellent customer service to our clients.

About the Role

The successful candidate will have extensive experience in claims handling, preferably in financial lines and/or casualty experience. You will have a proven track record of providing first-class customer service and building effective working relationships with clients and stakeholders.

Key Responsibilities

  • Manage the adjustment of reinsurance claims up to given handling and settlement authority.
  • Negotiate and liaise with insureds, brokers, cedants, loss adjusters, and other service providers to deliver prompt and fair claims service.
  • Administer claims, including process claims advices & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner, and prepare reports for management.
  • Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely, and in accordance with corporate objectives and targets.
  • Ensure claims are handled in line with claims handling procedures.
  • Provide accurate reports or figures to Underwriters for marketing and renewals purposes.
  • Set up and maintain databases to record claims and details of service providers.

Requirements

  • Bachelor's degree with extensive work experience in claims handling, Financial Lines, and/or Casualty experience.
  • Proven track record of providing consistently first-class customer service internally and/or externally.
  • Able to build effective working relationships (internally/externally) establishing credibility amongst a wide and demanding client group.
  • Demonstrates excellent communication skills and exercises appropriate discretion in dealing with people from all levels of the Company.
  • Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.
  • Resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities.

Salary Range:$60,000 - $80,000 per annum



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