International Customer Service Specialist

2 weeks ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 12,00,000
Job Overview

About the Role

  • We are seeking a skilled Customer Service Professional to join our team. As a key member of our international customer support team, you will be responsible for handling inquiries, bookings, and service issues from customers across different regions.

This role is ideal for someone with experience in customer-facing roles who enjoys working with diverse clients and resolving complex queries in a fast-paced environment.

Key Responsibilities
  • Multilingual Customer Support: Handle customer inquiries, bookings, and service issues through calls, emails, and chats.
  • Tailored Travel Planning: Assist customers in booking customized flight, hotel, and holiday packages based on individual preferences and needs.
  • Culture-Sensitive Communication: Provide prompt and precise responses to customer queries while demonstrating understanding and sensitivity towards cultural nuances of customers from various regions.
  • Issue Resolution: Address and resolve customer issues regarding bookings and travel arrangements.
  • Platform Management: Manage customer interactions coming through various international websites and meta-search engines effectively.
  • Product Knowledge: Maintain up-to-date knowledge of travel products, market trends, and specific offerings of each regional website.
  • Team Collaboration: Work closely with global and local teams to ensure consistency in service and share best practices for customer engagement.
Requirements
  • Experience: At least 3-5 years in customer-facing or travel-related fields, with experience handling international customers being highly advantageous.
  • Educational Qualification: Bachelor's degree in travel, tourism, hospitality, business, or a related field.
  • Communication Skills: Exceptional verbal and written communication skills in English, with additional language proficiency beneficial.
  • Interpersonal Skills: Strong skills in building and maintaining relationships with customers and team members.
  • Problem-Solving Skills: Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment.
  • Cultural Sensitivity: Understanding of and sensitivity to cultural differences and expectations of diverse international clientele.
  • Adaptability and Flexibility: Ability to handle demands of working with clients across different time zones and adapting to varying market needs.
Benefits
  • Career Growth Opportunities: Chance to work with a dynamic and growing organization and contribute to its success.
  • Diverse and Inclusive Work Environment: Collaborate with a multicultural team and gain exposure to diverse perspectives and ideas.
  • Professional Development: Access to training and development programs to enhance your skills and knowledge.
  • Competitive Compensation: Receive a competitive salary and benefits package.
How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application along with your resume and a cover letter outlining your qualifications and experience.

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