
Senior Collections Strategist
1 week ago
Key Responsibilities
- Develop a comprehensive collections strategy in line with the company's business objectives, regulatory frameworks, and operational goals. Regularly review and refine collection approaches to enhance effectiveness and recovery rates.
Team Leadership
- Lead Area Collection Managers, Collection Coordinators, and Feet on Street (FOS) teams. Provide coaching, training, and performance feedback to improve team capabilities and productivity.
Performance Monitoring
- Define and track collection targets for various teams. Monitor performance using KPIs and dashboards, and implement performance-based incentive programs to achieve targets.
Quality Assurance
- Enforce high standards of quality control across all collection activities. Conduct regular audits of collection documentation and customer interactions to ensure accuracy, compliance, and ethical conduct.
Field Collaboration
- Coordinate efforts between field-based and non-field-based teams. Provide necessary tools, support, and resources to maximize field collection efficiency.
Compliance and Regulation
- Ensure all collection practices are compliant with applicable laws, regulations, and internal policies. Stay current with updates in regulatory frameworks, particularly the RBI Code of Conduct and guidelines governing collections.
Process Governance
- Establish standardized processes for collections across regions. Ensure a uniform customer experience while balancing recovery and compliance needs.
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