CMDB/ITOM Operations Leader

7 days ago

Vizag, Andhra Pradesh, India beBeeTechnology Full time ₹ 20,00,000 - ₹ 25,00,000

We are seeking a seasoned professional to lead our CMDB/ITOM operations. As Lead Technology Specialist, you will be responsible for administering and executing configuration management changes, ensuring CMDB data integrity and robustness.

This role works closely with the IT ServiceNow System Admin and all process owners within IT. In addition, the consultant should be experienced in stakeholder management to gather, analyze, and launch requirements related to ITSM, ITOM, and CMDB/Asset areas.

The ideal candidate should possess strong technical expertise in external data source integrations, ITOM discovery, OT Module, and along with a solid understanding of SAM Module.

Key Responsibilities:

  • Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.
  • Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure.
  • Performing data cleansing and deduplication activities
  • Manage the CMDB module, improving data representation accuracy
  • Develop and track key performance indicators for CMDB health
  • Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems.
  • Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management.
  • Mapping data from external systems to the CMDB schema.
  • Defining data quality standards and metrics for the CMDB.
  • Establishing data ownership and accountability across different teams.
  • Implementing data validation processes to ensure data integrity.

Requirements:

  • 8-10 years relevant experience in an IT industry.
  • 5 years' ServiceNow experience with a focus on IT Service Management (ITSM)
  • 5 years' experience in ServiceNow CMDB, ITOM, SAM, and HAM Module
  • Bachelors in Technology or Engineering
  • Experience with Servicenow CMDB | CSDM , Discovery & Service Mapping.
  • Strong understanding of IT infrastructure and components (servers, networks, applications)
  • Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed
  • Experience defining, documenting, and implementing CI Data audits
  • Experience managing CI data in a ServiceNow CMDB
  • Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity Experience & Competences
  • Collaborating with stakeholders to identify and implement improvements to the CMDB.
  • Experience in Agile Methodology
  • Excellent communication and collaboration skills
  • ITIL certified and Strong experience of ITIL processes
  • Certified ServiceNow Admin (CSA) | CMDB Fundamentals | ITOM Discovery Implementation | CSDM Fundamental

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