
Tech Support Solutions Specialist
1 week ago
Job Description
As a Technical Support Engineer, you will be the primary point of contact for customers seeking help with software and platform solutions.
Key Responsibilities:
- Resolve technical cases created by customers through various channels.
- Utilize skills such as building trust, showing empathy, and excellent communication to answer customer questions and resolve issues.
- Employ diagnostic tools to isolate the potential cause of the issue and manage challenging issues assigned to you.
- Collaborate with additional teams for complex cases and provide input across business units regarding process and product improvements.
Required Skills and Qualifications
Bachelor's degree in computer science or a related field (or equivalent degree and experience)
2+ years providing customer-facing technical support (ITOM applications)
Good Communication Skills
Preferred Qualifications
Solid understanding of object-oriented programming skills (Java strongly preferred)
Fundamental understanding of ITOM, CMDB, and ITIL business process
Experience providing web development support is highly desirable.
Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
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