Customer Support Expert

2 weeks ago

Ahmedabad, Gujarat, India beBeetechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a skilled Cross-Platform Technical Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance to our clients via phone and email.

Your primary focus will be on troubleshooting software and hardware problems, as well as aiding customers with product applications and use cases. You will also communicate with customers to understand their problems, explain technical information clearly, and escalate unresolved issues to internal teams when necessary.

In this role, you will work closely with our engineering team to assist with documentation and perform activities such as reproducing issues when required.

Required Skills and Qualifications
  • Deep Knowledge of Networks: Understanding of networks, CCNA or equivalent knowledge, 4G-5G, AAA, and certifications in areas such as CCNA, MCSE, Cloud, and/or RedHat.
  • Linux/Unix Operating Systems: Deep knowledge of supported Linux/Unix operating systems, including troubleshooting, analyzing, and configuring the OS and its features and roles.
  • Product Software and Hardware: Deep knowledge of product software and hardware, including using scripts/tools to aid in troubleshooting and identifying bugs in running firmware versions.
  • Networking and Protocols: Advanced understanding and experience of networks, firewalls, protocols, tracing, and troubleshooting high-level protocols and traffic.
  • Virtualization and Cloud Concepts: Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, including models like SaaS, PaaS, and IaaS.
Benefits
  • Technical Acumen: Ability to identify when escalations are required and increase technical knowledge by attending self-studies.
  • Collaboration: Great collaborator with good CSAT and customer feedback.
Work Experience, Education, and Certifications
  • Minimum Requirements: Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience and KVM Experience.
  • Ideal Candidate: Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
  • Education: Bachelor's degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute.

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