Expert Business Process Manager for Banking Operations
3 days ago
Business Process Expert for Banking Sector
Key Responsibilities:- Respond to clients via voice and written communication
- Manage multiple client queries simultaneously
- Utilize workflow tools to manage workload efficiently
- Contribute to team targets including service levels and quality measures
The ideal candidate will possess excellent communication skills, a problem-solving mindset, and the ability to work effectively in a team. They will be responsible for leading customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.
Primary responsibilities include team management, performance management, quality assurance, process improvement, customer escalations, and reporting and analysis.
Required Skills and Qualifications:- Excellent communication and interpersonal skills
- Problem-solving and analytical skills
- Ability to work well under pressure and meet deadlines
- Strong leadership and team management skills
This role offers a competitive salary package, opportunities for career growth and professional development, and a collaborative work environment.
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