
Business Process Manager
1 day ago
Role Overview
The Operations Officer position requires effective management of operations and processes across various business lines, ensuring seamless delivery and adherence to timelines. Key responsibilities include discrepancy resolution, quality control, and productivity enhancement.
Audit Compliance and Controllership
To excel in this role, the candidate must achieve satisfactory audit scores, manage banking controls, maintain compliance registers, and adhere to anti-money laundering guidelines.
Customer Focus
This position involves resolving customer queries, managing pre-inspection activities, and maintaining a comprehensive understanding of products, processes, and systems.
Ease of Business
The Operations Officer is responsible for branch sales support, coordinating with the central team, and ensuring timely record archival.
Projects and Initiatives
Key responsibilities include cross-selling, upselling, renewal management, IMD/Sales team training, initiative closure, capacity utilization, and UAT feedback delivery.
Requirements and Qualifications
The ideal candidate should possess at least 2 years of experience in general insurance and a graduation degree. Strong communication and problem-solving skills are essential for success in this role.
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