Service Desk L1 Technician

4 days ago

Hyderabad, Telangana, India Milestone Full time

Job Summary

Milestone Technologies is seeking a highly skilled Service Desk L1 Technician to join our IT team. As a key member of our support team, you will be responsible for providing exceptional technical support to our employees, ensuring that our IT services are delivered with the highest level of quality and timeliness.

Key Responsibilities

  • Provide hardware, software, and account support to end users on computer, mobile devices, and printers.
  • Troubleshoot Mac, Windows, and Chrome OS software and hardware for end users through service desk walk-ups, chat, video conference, and ServiceNow.
  • Set up mobile phone, MDM, email, VPN, and internet access for users via secure company network.
  • Triage, assign, resolve, or escalate all incoming tickets.
  • General network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
  • Act as smart hands services for enterprise Tech Services teams.
  • Procure, provision, and deploy equipment for end users.
  • Work with external vendors to resolve technical issues.
  • Oversee the replenishment and allocation of inventory to their appropriate locations.
  • Perform onboarding administration, preparing new hire hardware for deployment, and educating new hires on new software and technology-related procedures.
  • Set up, break down, and transport equipment, such as monitors, on an as-needed basis for new and existing end users.
  • Procure AV equipment and manage AV tickets through the ServiceNow ticketing system.
  • Break/fix resolution for AV software and hardware.
  • Examine, design, and implement new internal procedures to improve office procedures.
  • Responsible for solving issues, driving enhancements, and improving support for all IT-related functions on a day-to-day basis.

Requirements

  • A deep understanding of root-cause analysis.
  • Strong understanding of Mac OS architecture, including OS configuration, troubleshooting, and knowledge of applications, including MS Office, VMware Fusion, and Apple Remote Desktop.
  • Strong knowledge of Windows and Chrome OS, including resolving issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
  • Working knowledge of the following technologies: Active Directory and basic AD administration, Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups, cloud storage services, basic terminal command knowledge, communications and video conferencing tools, including Zoom and Teem, issue and bug tracking software platforms, preferably ServiceNow, and documentation tools, such as Confluence.
  • Basic network understanding, including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking.
  • Experience troubleshooting for Mac and Windows as related to video conferencing.
  • Familiarity with Crestron, Extron, and Revolab.
  • Understanding of analog and digital signal flow; cable termination experience a plus.

Preferred Qualifications

  • Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
  • Ability to apply critical thinking to complex user requests and provide as much context and information as possible to deliver the best possible solution.
  • Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support.
  • Ability to work with limited supervision and stay focused while performing repetitive tasks.
  • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
  • Self-motivated and detail-oriented.
  • Ability to work with multi-functional teams and external vendors.
  • Strong documentation and communication skills.
  • Strong time management and prioritization skills.
  • Ability to follow through and execute on assigned tasks.
  • Ability to identify and report trends.
  • Must be fluent in both the local language and English.

  • Service Desk Technician

    6 days ago

    Hyderabad, Telangana, India Milestone Full time

    Job Title: Service Desk L1 TechnicianOverviewMilestone Technologies, Inc. is seeking a highly skilled Service Desk L1 Technician to join our IT team. As a key member of our support team, you will be responsible for providing exceptional technical support and assistance to our end-users.Key ResponsibilitiesProvide hardware, software, and account support to...

  • Service Desk Coordinator

    7 days ago

    Hyderabad, Telangana, India Base8 Full time

    About Base8Base8 is a technology and business consulting services company that provides innovative solutions to businesses across the US and Canada. We're a fast-paced company that's expanding rapidly, and we're seeking talented individuals who share our vision for the future.Job SummaryWe're looking for a skilled Service Desk Dispatcher to join our team in...

  • Service Desk Coordinator

    6 days ago

    Hyderabad, Telangana, India Base8 Full time

    About Base8Base8 is a technology and business consulting firm that provides innovative solutions to companies across the US and Canada. We're committed to delivering high-quality services that meet the evolving needs of our clients.Job DescriptionWe're seeking a skilled Service Desk Dispatcher to join our team in Hyderabad, India. As a key member of our...

  • Service Desk Team Lead

    6 days ago

    Hyderabad, Telangana, India DAZN Full time

    Service Desk Team LeadThe Service Desk Team Lead plays a crucial role in ensuring the smooth operation of the Service Desk. This position is responsible for managing the day-to-day activities of the IT Service Centre, driving customer satisfaction, and mentoring the Service Desk team.Key Responsibilities:Manage the IT Service Centre, ensuring efficient...

  • Help Desk Technician II

    6 days ago

    Hyderabad, Telangana, India Park Place Technologies Full time

    Job Summary:The Help Desk Technician II is a key member of the Park Place Technologies team, responsible for providing exceptional technical support to employees. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide first-level technical...

  • Service Desk Manager

    6 days ago

    Hyderabad, Telangana, India Base8 Full time

    About UsBase8 is a technology and business consulting services company that provides solutions to companies across the US and Canada. We work with businesses that are serious about scaling, risk management, and developing mature processes.Job DescriptionWe are seeking a Service Desk Manager to join our team in Hyderabad, India. As a Service Desk Manager, you...

  • Service Desk Manager

    1 day ago

    Hyderabad, Telangana, India Base8 Full time

    About the Role:We are seeking a highly skilled Service Desk Manager to join our team at Base8. As a Service Desk Manager, you will be responsible for managing the activities and responsibilities of the service desk team. This includes providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed...

  • Service Desk Team Manager

    6 days ago

    Hyderabad, Telangana, India DAZN Full time

    Service Desk Team LeadThe Service Desk Team Lead plays a crucial role in ensuring the smooth operation of the Service Desk. This position is responsible for managing the team, driving process improvement, and ensuring customer requirements are met.Key Responsibilities:Manage the day-to-day operations of the IT Service CentreDrive customer satisfaction...

  • Service Desk Support Specialist

    24 hours ago

    Hyderabad, Telangana, India Base8 Full time

    About Base8:We are a technology and business consulting company that provides services to companies throughout the US and Canada. Our team is passionate about scaling, risk management, and developing mature processes for our clients.About the Role:This position will be based in Hyderabad, India, but you will work closely with our team in the United States...

  • UC Service Desk Lead

    5 days ago

    Hyderabad, Telangana, India Genpact Full time

    Job Title: UC Service Desk LeadGenpact is seeking a highly skilled UC Service Desk Lead to lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client satisfaction, and compliance with service level agreements (SLAs).Key Responsibilities:Lead and manage 24/7 Service Desk Operations, Site Support groups,...

  • UC Service Desk Operations Manager

    6 days ago

    Hyderabad, Telangana, India Genpact Full time

    Job Title: UC Service Desk & Site Support LeadLocation: HyderabadExperience: 5-8 yearsWe are seeking a highly skilled and experienced professional to lead our UC Service Desk and Site Support team.Lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client satisfaction, and compliance with service level...

  • Technical Lead L1 Position

    1 day ago

    Hyderabad, Telangana, India SkySys Full time

    Job Title: Technical Lead L1 PositionAt SkySys, we are seeking a highly skilled Technical Lead L1 to join our team. The ideal candidate will have a strong background in endpoint management systems and a proven track record of delivering high-quality services.Key Responsibilities: Provide technical leadership and guidance to the team Manage and maintain...

  • Help Desk Support Specialist

    7 days ago

    Hyderabad, Telangana, India Park Place Technologies Full time

    Job Summary:The Help Desk Technician II is a key member of the Park Place Technologies team, responsible for providing exceptional technical support to employees. This role requires a strong understanding of operating systems, networks, and software applications, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide...

  • Service Desk Manager

    6 days ago

    Hyderabad, Telangana, India Base8 Full time

    About Base8Base8 is a technology and business consulting services company that provides innovative solutions to businesses across the US and Canada. We pride ourselves on delivering high-quality services that meet our clients' needs and exceed their expectations.Job Title: Service Desk ManagerWe are seeking an experienced Service Desk Manager to join our...

  • Service Desk Manager

    6 days ago

    Hyderabad, Telangana, India Wipro Full time

    Job Title: Service Desk ManagerWipro is seeking a highly skilled Service Desk Manager to lead our delivery center and ensure all metrics are measured and adhered to.Key Responsibilities:Manage all activities in the delivery center, ensuring adherence to standards and metrics.Coordinate Knowledge Managers, Escalation Managers, and Incident Managers to ensure...

  • Service Desk Specialist

    1 day ago

    Hyderabad, Telangana, India People First Consultants Full time

    Job Title: Service Desk SpecialistJob Summary:We are seeking a highly skilled Service Desk Specialist to join our team at People First Consultants. As a Service Desk Specialist, you will be responsible for providing exceptional support to our sellers, empowering them to succeed in their roles.Key Responsibilities:Provide timely and effective solutions to...

  • Service Desk Support Specialist

    6 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Unlock Your Potential as a Service Desk CoordinatorWe are expanding our Service Desk teams to meet the growing demands of our customers. As a Service Desk Coordinator, you will play a vital role in delivering exceptional customer support and ensuring the success of our team.Key Responsibilities:Provide proactive user helpdesk services to inbound customer...

  • Service Desk Team Lead

    24 hours ago

    Hyderabad, Telangana, India DAZN Full time

    Service Desk Team Lead Role SummaryThe Service Desk Team Lead is responsible for overseeing the day-to-day operations of the IT Service Centre. This role requires strong leadership and technical skills to manage the team and ensure customer requirements are met. Key responsibilities include managing the IT Service Centre, driving customer satisfaction, and...

  • Service Technician

    7 days ago

    Hyderabad, Telangana, India CIEL HR Full time

    We are seeking a skilled and detail-oriented Service Engineer to join our team at CIEL HR. The ideal candidate will have excellent communication skills and be able to effectively interact with customers.Key Responsibilities:Utilize various strategies and tools to provide effective solutions to customers' concerns.Collaborate with clients, engineers, and...

  • Service Desk Analyst

    6 days ago

    Hyderabad, Telangana, India People First Consultants Full time

    Job Title: Service Desk ystAt People First Consultants, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional support to our sellers, empowering them to succeed in their roles.Key Responsibilities:Check the queue to view new tickets assigned and provide timely...