
Senior Human Resources Operations Manager
3 days ago
Job Title: Senior HR Service Delivery Specialist
We are seeking an experienced professional to oversee HR service delivery processes, ensuring efficiency, compliance, and employee satisfaction.
About the Role
- Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
- Ensured compliance with labor laws, data privacy regulations, and organizational policies.
- Managed and optimized HR service platforms.
- Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
- Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
Responsibilities
- Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
- Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
- Handled escalations and complex HR service cases with professionalism and resolution focus.
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