Customer Support Representative

5 days ago


Delhi, Delhi, India Nethues Technologies Pvt. Ltd. Full time

Nethues Technologies Pvt. Ltd. Overview

Nethues Technologies Pvt. Ltd., a tech partner established in 2001, specializes in web and mobile development. The company offers custom solutions using technologies like MEAN Stack, Laravel, WordPress, and more. Nethues serves businesses in India, Europe, and the UK, focusing on delivering user-centric solutions with a team of certified developers.

Job Role Description

As a Chat Support Executive, you will play a crucial role in providing exceptional customer service to clients through chat-based communication channels. You will be responsible for handling client inquiries, resolving issues, and ensuring a positive customer experience. The role requires excellent typing skills, computer proficiency, and a strong command of written English. You will be part of a dynamic team in an international process with rotational shifts.

Key Responsibilities:

  1. Chat Support: Provide efficient and professional chat-based support to clients by promptly responding to inquiries, resolving issues, and addressing concerns.
  2. Typing Skills: Exhibit exceptional typing skills to maintain quick and accurate responses during chat interactions.
  3. Computer Proficiency
  4. Written Communication: Maintain high-quality written communication in English, ensuring clarity, grammar, and spelling are impeccable.
  5. Shift Flexibility: Adapt to rotational shifts as part of the international process to ensure 24/7 chat support coverage.
  6. Team Collaboration: Collaborate with colleagues and team members to share information, best practices, and knowledge to improve overall customer support quality.

Qualifications:

  1. Proven experience in chat-based customer support or a related field is a plus.
  2. Excellent typing skills with a typing speed of 25+ words per minute.
  3. Proficiency in computer usage and familiarity with chat support software and tools.
  4. Strong command of written English with impeccable grammar and spelling.
  5. Customer-focused attitude with excellent interpersonal and communication skills.
  6. Flexibility to work in rotational shifts, including nights and weekends, as required by the international support process.

Apply Now:

Candidates interested in the position are encouraged to submit their resume via email or through WhatsApp on 931144207.



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