Chief Digital Transformation Officer

1 week ago

Mount Abu, Rajasthan, India beBeeProduct Full time ₹ 8,00,000 - ₹ 12,00,000

About us at Zendesk, we build software to improve customer relationships. Our products empower organizations to better engage with customers and gain a deeper understanding of their needs.

Our solutions are easy to use and implement, allowing us to focus on innovation and scale with our growth. We have operations in multiple countries and serve over 100,000 paid customer accounts worldwide.

Key Responsibilities
  • We own the Atlassian product roadmap, maintaining the product backlog and prioritizing work to deliver value to our employees.
  • We partner with stakeholders to identify pain points, map processes, and develop innovative solutions.
  • We lead discovery workshops, rapid prototyping, and proof-of-concepts to unlock new ways of working.
  • We integrate Jira and Confluence with other SaaS tools using APIs, marketplace apps, and automations to automate end-to-end flows.
  • We curate and govern plug-ins to ensure performance, security, and measurable ROI.
  • We design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data.
  • We champion change management by crafting communication plans, delivering live training, and publishing self-service content to drive enthusiastic uptake.
  • We define and audit permission models balancing collaboration, privacy, and compliance requirements.
  • We upskill the Global Service Desk team to scale end-user support.
  • We optimize performance by removing unused objects in Jira.
  • We support content management best practices in Confluence by auditing spaces, coaching owners, and archiving stale content.
  • We build business cases for new technology that will scale how we deliver to customers.

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